Clients improve access, lower costs and improve outcomes when employees and their families can experience physician encounters over the phone or online. Patients receive treatment recommendations, prescriptions* sent to pharmacy anywhere in the country, lab test ordering and more.
Consult A Doctor provides immediate access to physicians via telephone, secure e-mail or video. Our health care solutions are accelerating the healthcare revolution by lowering costs while providing greater access to affordable, quality health care. Consult A Doctor give members more choice, more control and more cost savings to those who need it most.
Our services give our members access to board certified doctors anytime, anywhere - day or night; no one is denied, and there is no waiting, period.
Three ways to consult:
Telephone Medical Consultation
On Call Tele-Consult - As a member simply call toll free at 1-800-DOC-CONSULT (1-800-362-2667), enter your Member ID and date of birth, then get immediately connected with a doctor, no matter what time or day it is.
Priority Tele-Consult - For an in-depth, comprehensive consultation with a physician within 1 hour (guaranteed within 3 hours), members can order a Priority Tele-Consult by calling 1-800-DOC-CONSULT (1-800-362-2667), or by logging into their member health portal at www.consultadr.com. Members must fill out a Medical Assessment and History Questionnaire before the consult, and may request prescription medication.
Tele-Consult by Appointment - For an in-depth, comprehensive consultation with a physician at a specific and convenient time, members can order a Tele-Consult By Appointment by calling 1-800-DOC-CONSULT (1-800-362-2667), or by logging into their member health portal at www.consultadr.com. Members must fill out a Medical Assessment and History Questionnaire before the consult, and may request prescription medication.
Secure E-mail Consultation
E-Consult - You can send a secure e-mail to our doctors and receive a response within as little as 2-4 hours but always guaranteed within 24 hours.
Member Health Portal - My Personal Health Manager provides the most informative, interactive, educational health and risk management support tools available anywhere! Our tools include: Electronic Medical Records, Reminder Rx, Symptom Checker, and a Chronic Care Program for better management of those suffering from high blood pressure, high cholesterol, asthma, diabetes, and more.
Confer with a doctor via online videoconference usually within 1 hour, guaranteed within 3 hours. You and the doctor can see and talk to each other on the computer. The doctor will be able to review medical history and/or patient questionnaire prior to consultation (Requires a completed online Medical Assessment and History Questionnaire prior to consult.)
Personal Health Manager
The interactive Personal Health Management System empowers users to be healthier with educational and interactive health management, risk assessment and decision support tools to aid users to take better care and promote prevention and a healthier lifestyle. The Personal Health Manager aids users to understand their medical issues, evaluate symptoms, and assess risks to initiate action in order to decrease those risks.
Personal Health Manager consists of 6 modules:
- Our Symptom Checker is a personalized and user-friendly software designed to evaluate symptoms and display the most probable medical conditions.
- Questionnaires developed by physicians lead patients to top three probable conditions and based on answers given, Symptom Checker recommends patients to seek appropriate level of care varying on the level of severity.
- Symptom Checker also displays available treatment options, states when self-care is appropriate, when medical attention should be sought, and allows patients to review how well they manage specific conditions.
Consult A Doctor's Health Library is designed to educate patients and to provide relevant medical information to make informed decisions. Gain access to our comprehensive list of electronic resources that offer insight to your symptoms, conditions, and health issues. For example:
- Health-related bulletins
The Health Library contains information on over 3,000 conditions, offers insight into drug interactions and provides many resources to educate members on various conditions and treatments, such as Complementary and Alternative Medicine (CAM).
- Health Alerts
The Health Alerts system automatically sends E-mails regarding the latest articles, news, and links tailored to your condition. Additionally, drug interaction alerts are sent if a new medication may interact with your current medication.
- Health Risk Assessment Tools
Consult A Doctor retrieves data on lifestyle factors and health risks, evaluates health status, generates reports, and provides information for improving health risk areas. Our tools are provided to motivate individuals to make improvements in their health and lifestyle and enable our doctors to direct follow-up and evaluate outcomes.
- Reminder RX
The consistent and proper use of your prescriptions is an important part of your successful treatment. Reminder Rx is a free, confidential E-mail service designed to remind you when to refill your prescription. This will help ensure that your therapy, and therefore its effectiveness, is not interrupted by unexpected delays in refilling your prescription. ...Coming Soon
Electronic Medical Record
Consult A Doctor's Electronic Medical Record (EMR) is one of the most complete data collection and archiving systems available. With EMR, you will be able to transmit and access your medical records, receive notifications regarding any tests, follow-up visits and medication instructions and/or refills.
EMR Fax to PCP
As a member, you are able to manage and update your medical records from the EMR system and electronically fax to your local doctor(s).
Take, track, and send your vitals and/or changes in your condition daily, weekly, or monthly to keep your medical file up-to-date.